Cookie Policy
Effective Date: 24 Sep 2026 | Last Updated: 24 Sep 2026 | Applicable in India & Spain
1. Scope and purpose
This Cookie Policy describes how OnMobile Global Limited (“ONMO”, “we”, “us” or “our”) uses cookies, software development kits (“SDKs”), pixels, web beacons, local storage, device identifiers, authentication tokens and other technologies that store information on, or access information from, a user’s device (together, “Cookies and Similar Technologies”).
This Cookie Policy applies when you visit, access or use the Platform and its Services.
Any capitalized terms used but not defined herein shall have the meanings ascribed to them in the ONMO+ Terms and Conditions.
In accordance with Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (“LSSI-CE”), ONMO will only install cookies or similar technologies that are not strictly necessary for the provision of the Service you have expressly requested (for example, analytics, personalisation, or advertising cookies) after obtaining your prior, informed, and freely given consent through a cookie-management tool, and will provide clear and complete information about the purpose of each such cookie and how to accept, reject, or withdraw consent at any time. Strictly necessary or technical cookies required to operate the Platform do not require consent under Article 22.2 LSSI-CE but will still be identified in our Cookie Policy.
This Cookie Policy applies to users located in India, EU and Spain. It should be read together with the ONMO+ Privacy Policy (https://onmoplus.com/privacy-policy) and the ONMO+ Terms and Conditions (https://onmoplus.com/terms-and-conditions).
2. Controller and contact details
The controller responsible for the use of Cookies and Similar Technologies through the Service is: OnMobile Global Limited, having its registered office at E City, Tower-1, No. 94/1C & 94/2, Veerasandra Village, Attibele Hobli, Anekal Taluk, Electronic City Phase-1, Bangalore – 560100, Karnataka, India.
Privacy email: grievance.officer@onmo.com
Customer-support email: support@onmoplus.com
EU representative:
Name: Ignacio Martin Velasco
Email: ignacio.velasco@onmobile.com
Data Protection Officer:
Name: Harish BN
Email: harish@onmobile.com
For questions, concerns or requests relating to Cookies and Similar Technologies, please contact us at support@onmoplus.com.
3. What are Cookies and Similar Technologies?
Cookies are small text files that are downloaded to, stored on, or read from your browser or device when you access an online service.
Similar Technologies perform a comparable function but may not use a traditional browser cookie. They include, for example:
(a) SDKs embedded in mobile, smart-TV or other applications.
(b) Local storage, session storage and similar browser-based storage.
(c) Pixels, web beacons, tags and event-collection technologies.
(d) Device, browser, application and advertising identifiers.
(e) Login, security, authentication and session tokens.
(f) Crash-reporting, diagnostics and performance-monitoring technologies.
Cookies may be:
(a) Session Cookies, which are deleted when you close your browser or end an app session.
(b) Persistent Cookies, which remain on your device for a specified period or until you delete them.
(c) First-party Cookies, which are placed by us.
(d) Third-party Cookies, which are placed by another provider through the Service.
Some Cookies and Similar Technologies, including device and advertising identifiers, may constitute personal data where they can be linked to you. Their processing is addressed both in this Cookie Policy and in our Privacy Policy.
4. Why we use them
We use Cookies and Similar Technologies to:
(a) Provide, secure and maintain the Service.
(b) Authenticate users, maintain sessions and enable account access.
(c) Verify subscriptions, payment-session integrity and entitlement to ONMO+ content.
(d) Remember user settings and Cookie choices.
(e) Detect, investigate and prevent security threats, fraud, misuse and unauthorised access.
(f) Maintain network reliability, traffic routing, cloud-gaming session continuity and service availability.
(g) Identify, diagnose and resolve technical errors, crashes and performance issues.
(h) Understand how users use the Service and improve functions, content, usability and performance.
(i) Measure the performance and effectiveness of marketing or advertising.
(j) Personalise recommendations, content, offers, marketing or advertising, where you have given consent.
The use of Cookies and Similar Technologies will be used and activated only in accordance with the categorisation, transparency and consent controls described in this Cookie Policy.
Where a Kid Profile has been created for a child, Cookies and Similar technology consent choices are managed by the Primary Account Holder and applied at the account level; a child profile will not be independently prompted to accept or manage Cookie preferences.
We do not use Cookies or Similar Technologies for advertising, marketing, campaign measurement, or personalized content or recommendations in connection with a child profile, regardless of the Primary Account Holder's Cookie preferences for the primary account. Only strictly necessary, technical, security, and diagnostic Cookies and Similar Technologies are used in connection with a child profile.
5. Categories and legal basis
| Category | Purpose | Legal basis / consent position |
|---|---|---|
|
Strictly necessary |
Login, authentication, account/session management, privacy-choice storage, subscription/entitlement verification, payment-session integrity, security, fraud prevention, load balancing, network management and requested cloud-gaming functionality |
No consent is sought only where the technology is objectively necessary to transmit a communication or provide the Service or feature expressly requested by you. Processing of associated personal data is based on Article 6(1)(b) GDPR, Article 6(1)(c) GDPR or Article 6(1)(f) GDPR, as applicable |
|
Preference and functionality |
Remember optional preferences such as language, display settings, user-interface choices and non-essential service settings |
Consent under Article 6(1)(a) GDPR, unless the technology is used exclusively to store a preference expressly requested by you |
|
Analytics and performance |
Analyse Service usage, feature interaction, connection quality, technical performance, stability, crash reports, errors and aggregate audience metrics |
Consent under Article 6(1)(a) GDPR, unless the relevant technology is objectively necessary or qualifies for a narrow legal exemption. Our standard approach is to obtain consent |
|
Advertising and measurement |
Attribute marketing activity, measure campaign performance, manage advertising frequency and evaluate advertising effectiveness |
Consent under Article 6(1)(a) GDPR |
|
Personalisation and profiling |
Tailor game recommendations, offers, content, marketing or advertising based on Service use, preferences and inferred interests |
Consent under Article 6(1)(a) GDPR |
|
Social-media / third-party content |
Enable optional social-media features, embedded content or integrations |
Consent under Article 6(1)(a) GDPR, unless strictly necessary for a feature specifically requested by you |
6. Consent mechanism
When you first access the Service, the Platform will display a Cookie consent notice before non-essential Cookies and Similar Technologies are placed, read or activated.
The first layer of the notice will enable you to:
(a) Access this Cookie Policy for further information
(b) Accept all
(c) Reject all non-essential Cookies
(d) Manage preferences
The accept and reject options will be displayed at the same level, with equivalent visibility, prominence and ease of use. “Manage preferences” will allow you to make granular choices by category.
Non-essential Cookies and Similar Technologies are disabled by default. They will only be activated after you provide specific consent for the relevant category.
We do not treat any of the following as consent:
(a) Continued browsing, scrolling, swiping or use of the Service.
(b) Closing, ignoring or navigating away from the Cookie notice.
(c) Inactivity.
(d) Pre-ticked boxes or toggles.
(e) General browser or device settings that do not record a specific ONMO+ choice.
7. Managing and withdrawing consent
You can accept, reject, modify or withdraw consent at any time by accessing "Cookie Settings" which is available at all times in the ONMO+ app, under Settings > Cookie Settings.
(a) Withdrawal of consent does not affect the lawfulness of Cookie-related processing carried out before consent was withdrawn.
(b) If you reject or withdraw consent for non-essential Cookies and Similar Technologies, you will continue to be able to use the core Service.
(c) Certain optional functionality, personalisation, social-media integrations, advertising-related functionality or analytics-enabled improvements may not be available or may operate differently.
(d) We will refresh Cookie consent at appropriate intervals and in any event no later than 12 (twelve) months after your last consent decision, unless consent must be refreshed earlier because of a material change to Cookies, providers, purposes or applicable law.
8. Third-party providers
We may use third-party providers in connection with the Service. Depending on the particular Cookie or similar technology, the provider may act as ONMO’s processor, or independent controller.
The relevant providers may include:
(a) Cloud-hosting, infrastructure and cloud-gaming providers.
(b) Payment, billing, subscription, app-store and digital-storefront providers.
(c) Security, anti-fraud, authentication and network-performance providers.
(d) Customer-support and communications providers.
(e) Analytics, diagnostics, crash-reporting and performance-monitoring providers.
(f) Marketing, advertising, attribution and campaign-measurement providers.
(g) Social-media and content-integration providers.
ONMO will identify each material provider in the Cookie Register below. Where a third-party acts as an independent controller, its separate processing may also be subject to its own privacy notice.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| Necessary | ||||
keycloak_token, keycloak_refresh_token, id_token, refresh_token, tv_access_token | ONMO | Keep you signed in | First party · localStorage | Until you log out |
KEYCLOAK_SESSION, AUTH_SESSION_ID, KC_RESTART | ONMO (login server) | Authentication session | First party · cookie | Session – [verify] |
onmo_consent | ONMO | Remember your cookie choice | First party · localStorage | 24 months |
browserId | ONMO | Identify the device for game streaming and connection quality | First party · localStorage | Until app data is cleared |
isFullscreen, isStatsPinned, isHidePwa, activeLink, activationCode | ONMO | Remember display settings, last page and voucher code | First party · localStorage | Until app data is cleared |
navigation-stack, splash-screen-shown and similar | ONMO | Navigation state | First party · sessionStorage | Until the app/tab is closed |
| Sentry SDK | Functional Software Inc. (Sentry), USA | Report app crashes and errors (no email or phone) | Third party · SDK | No persistent identifier |
| Juspay SDK | Juspay Technologies, India | Process payments and prevent fraud (only at checkout) | Third party · SDK | Session |
| Functional (optional) | ||||
intercom-id-olvwt9qv, intercom-device-id-olvwt9qv | Intercom R&D Unlimited, USA/Ireland | Support chat: recognise your device and keep conversation history | Third party · cookie | 9 months |
intercom-session-olvwt9qv | Intercom | Keep your support chat session | Third party · cookie | 7 days |
VISITOR_INFO1_LIVE, YSC, yt-remote-* | Google Ireland Ltd. (YouTube) | Play embedded videos, measure plays, remember player settings | Third party · cookie / localStorage | Session to 6 months |
| Analytics (optional) | ||||
_ga | Google Ireland Ltd. (Google Analytics) | Distinguish users to produce usage statistics | Third party · cookie | 2 years |
_ga_<ID> | Google Analytics | Keep session state for statistics | Third party · cookie | 2 years |
| Google Tag Manager | Google Ireland Ltd. | Load and manage analytics tags | Third party · script | No cookie of its own |
sentryReplaySession, Sentry tracing | Functional Software Inc. (Sentry), USA | Record a sample of app sessions and measure performance to fix problems | Third party · sessionStorage / SDK | Session |
9. International transfers
By accessing and using the Platform and/or the Services, you understand and agree that your information may be used and processed in or transferred to countries other than India. Any such transfer will be carried out subject to the requirements under applicable law and to countries approved by the Government of India, ensuring that appropriate safeguards are in place to protect your Personal Data.
Where Personal Data of Users located in the European Economic Area is transferred to countries outside the EEA that have not been recognised by the European Commission as providing an adequate level of data protection (including India), such transfers will be carried out only where appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, or another valid transfer mechanism recognised under Chapter V (Articles 44 to 49) of the GDPR. You may request further information about, or a copy of, the safeguards used for such transfers by contacting the Grievance Officer.
10. Retention
Cookies and Similar Technologies are retained only for the duration necessary for their stated purpose.
The precise duration of each Cookie or similar technology is shown in the Cookie Register. Session technologies expire when you end the relevant browser or app session. Persistent technologies are retained for the stated lifetime unless deleted earlier through your browser, device or ONMO+ Cookie Settings.
ONMO retains records of your consent and preference choices only for as long as necessary to demonstrate compliance, honour your choice, address complaints and manage legal claims.
11. Your privacy rights
Where data collected through Cookies and Similar Technologies constitutes personal data, you may have the following rights under the GDPR:
(a) Access to personal data processed about you.
(b) Rectification of inaccurate personal data.
(c) Erasure of personal data in the circumstances set out by law.
(d) Restriction of processing in certain circumstances.
(e) Data portability, where applicable.
(f) Objection to processing based on legitimate interests.
(g) Objection at any time to processing for direct marketing, including related profiling.
(h) Withdrawal of consent at any time where processing relies on consent.
To exercise a right, contact us at grievance.officer@onmo.com.
If you are based in Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD), www.aepd.es.
12. Changes to this Policy
We may update this Cookie Policy if the technologies used through the Service, applicable legal requirements, processing purposes, service providers or our practices change.
If we introduce a non-essential Cookie or similar technology, a new non-essential provider, a new non-essential purpose, or another material change that requires consent, we will provide updated information by displaying an updated Cookie consent notice on the Platform and obtain consent before activating the relevant technology where required.
13. Contact
For any question, concerns or complaints about this Cookie Policy, please contact us at grievance.officer@onmo.com.