Privacy Policy
Effective Date: 1 May 2026 | Last Updated: 24 Sep 2026 | Applicable in India & Spain
OnMobile Global Limited (“ONMO”, “we”, “us” or “our”) operates the ONMO+ service made available via the ONMO+ website at https://onmoplus.com and the ONMO+ mobile and other device application (collectively referred to as the “Platform”). The ONMO+ mobile and other device applications may be distributed by ONMO Inc., a subsidiary of OnMobile Global Limited, through certain platform app stores, whereby Users may: (a) play online games (“Games”); and (b) bring their own games under an “Install-and-Play” model that such Users have purchased or obtained a licence from the relevant rightsholder via a Digital Storefront to access and play.
For the purposes of Regulation (EU) 2016/679 (the “GDPR”), ONMO is the data controller responsible for your Personal Data collected in connection with the Platform and the Services.
Any capitalized terms used but not defined herein shall have the meanings ascribed to them in the T&Cs.
For the purposes of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly, including information that, alone or when combined with other information available to or reasonably likely to be available to us, can be used to identify such individual. Personal Data may include, without limitation, names, contact details, identification information, online identifiers, device and technical information, location information, and any other information that constitutes personal data or personal information under applicable data protection and privacy laws.
Any person utilising the Platform (“User”, “you” or “your”) or utilising or activating any of its features (“Services”), shall be bound by this privacy policy (the “Privacy Policy”). This Privacy Policy shall form a part of the terms and conditions available at onmoplus.com (“T&Cs”). Capitalized terms not defined herein shall have the same meaning as ascribed to them in the T&Cs.
1. Linked Accounts
(a) Our Service permits a “Primary Account Holder” to create up to five (5) linked or sub-accounts under their primary account, including accounts for children. The Primary Account Holder is responsible for the accuracy of the information provided in connection with each linked account and, where a linked account is created for or used by another individual, for obtaining any consent, authorisation or other permission required under applicable law before creating or enabling such linked account. The Primary Account Holder is also responsible for supervising the use of linked accounts created for children under their account, where required by applicable law.
(b) Accounts for Children. Where a Primary Account Holder creates a linked account for a child (a “Kid Profile”), we process the child’s Personal Data only on the basis of the Primary Account Holder’s verifiable consent as their parent or lawful guardian, given at account creation and re-confirmable on request. “Child” means, in India, a person under 18 years, and in the EU and Spain, a person under the age at which national law permits a minor to consent to information society services in their own right. Below the applicable age, parental consent is required regardless of any age the child self-declares on the Platform.
(c) Exercising Rights. Until a linked account holder reaches the applicable age of consent, requests to access, correct, port or delete the child’s Personal Data, or to withdraw consent, may be made by the Primary Account Holder on the child’s behalf; on reaching that age, the linked account holder may exercise these rights directly as set out in this Privacy Policy.
(d) Verification and Termination. We may ask the Primary Account Holder to verify their identity and relationship to a child before creating or continuing a linked account, and we will suspend or restrict a linked account for a child where we are unable to establish that valid consent exists. Where we suspend or restrict a linked account, or decline to create one, for this reason, we will take steps to delete the child’s Personal Data promptly and, save where notification is not possible or would be disproportionate, will notify the Primary Account Holder of such deletion. We may also require the Primary Account Holder to provide or confirm any consent, authorisation or other information necessary to establish that the linked account may be created and maintained in accordance with applicable law.
(e) Grievance Officer and Data Protection Officer
(i) ONMO has appointed a “Grievance Officer” to receive and address any queries, concerns or complaints regarding the processing of your Personal Data or this Privacy Policy. Our Grievance Officer can be contacted at grievance.officer@onmo.com.
(ii) For Users located in the European Economic Area or Spain, ONMO has also appointed a “Data Protection Officer”, who can be contacted at harish@onmobile.com, and a representative established in the European Union for data protection matters, contactable as follows:
Name: Ignacio Martin Velasco; Email: ignacio.velasco@onmobile.com.
(iii) Controller contact details: OnMobile Global Limited;
Privacy email: grievance.officer@onmo.com
Customer-support email: support@onmoplus.com.
(f) The use of this application is strictly limited to the User who is of the age 18 years or above, save where a parent or legal guardian has created, or supervises, a family or linked account through which a child may access the Platform. Where any Primary Account Holder registers a Kid Profile, ONMO shall process that child’s Personal Data only on the basis of consent given or authorised by the holder of parental responsibility, and shall take reasonable steps, taking into account available technology, to verify that such consent has been given. If it comes to our attention that Personal Data has been provided by a child without the requisite consent of a parent or legal guardian, ONMO will take steps to delete such data promptly and, save where notification is not possible or would be disproportionate, will notify the account holder or, where identifiable, the holder of parental responsibility, of such deletion. We will not be held liable for any claims made by any User who has misrepresented his or her age.
2. Categories of Personal Data Collected by ONMO and other Service Providers for the Purpose of Processing
| Sl. No. | Category of Personal Data | Purpose of Processing | Service providers |
|---|---|---|---|
| 1 | Name and Username |
(a) To create and manage your user account and verify your identity. (b) For authentication. (c) To provide access to the Platform and Services. (d) For Platform performance and optimisation. (e) For compliance with law and fraud prevention. (f) To ensure security of our network and services. (g) For payment processing, refunds, and related transaction functions. (h) To communicate with you. (i) For customer support. (j) For infrastructure, hosting, and storage. |
(a) Payment providers (b) Customer support platforms |
| 2 | Phone Number and Email Address |
(a) For payment processing, refunds, and related transaction functions. (b) For authentication. (c) To provide access to the Platform and Services. (d) For compliance with law and fraud prevention. (e) To ensure security of our network and services. (f) To communicate with you. (g) For customer support. (h) For infrastructure, hosting, and storage. |
(a) Payment providers |
| 3 | IP address (approximate location) |
(a) For authentication. (b) To operate and provide access to the Platform and Services. (c) For Platform performance and optimisation. (d) For compliance with law and fraud prevention. (e) To ensure security of our network and services. (f) For analytics, performance monitoring, and service improvement. (g) For infrastructure, hosting, and storage. |
(a) Analytics providers (b) Customer support platforms. |
| 4 | Device data, session data, usage data and other technical information (including timestamps and system activity logs) |
(a) For analytics, performance monitoring, and service improvement. (b) To operate and provide access to the Platform and Services. (c) For troubleshooting. (d) For compliance with law and fraud prevention. (e) To ensure security of our network and services. (f) For Platform performance and optimisation. (g) For infrastructure, hosting, and storage. |
(a) Analytics providers (b) Customer support platforms. |
| 5 | Payment data |
(a) For payment processing, refunds, and related transaction functions. (b) For compliance with law and fraud prevention. (c) To ensure security of our network and services. (d) For infrastructure, hosting, and storage. |
(a) Payment providers |
| 6 | Date of Birth / Age |
(a) To verify whether a User is a child and, where applicable, whether parental or guardian consent is required. (b) To create an age-appropriate User profile and recommend or restrict Games and content suitable for that age (for example, by reference to PEGI age ratings), and to apply appropriate parental-control settings. (c) For compliance with law, including age-related restrictions under applicable consumer-protection and data-protection law. |
(a) None – processed internally by ONMO only |
3. Legal Basis for Processing
In addition to the purposes set out in Section 2 above, ONMO processes your Personal Data on the following legal bases under the GDPR:
(a) your consent, for example where you opt in to marketing communications or non-essential cookies;
(b) performance of a contract with you, to provide the Platform and Services, including account creation, authentication, and payment processing;
(c) compliance with a legal obligation, for example, fraud prevention and regulatory compliance; and
(d) our legitimate interests, such as ensuring the security of our network, Platform performance, and service improvement, provided that such interests are not overridden by your interests or fundamental rights and freedoms.
Where Personal Data of a child is processed on the basis of consent, such consent shall be obtained in accordance with the minimum age and parental consent requirements set out above.
4. Manner of Collection
We collect your Personal Data in the following ways:
(a) Personal Data that you provide to us while using or interacting with the Platform and/or the Services; and
(b) Personal Data that is collected automatically when you navigate or use the Platform and/or Services, including through cookies and similar technologies, as provided under our Cookie Policy (https://onmoplus.com/cookie-policy).
5. LINKS
ONMO also includes links to other websites/third-party applications. This Privacy Policy does not apply to, nor does ONMO take any responsibility for, any information that is collected by any such websites/third-party applications. Such websites/applications are governed by their respective privacy policies, which are beyond ONMO’s control. Once the User leaves ONMO’s servers (the User can tell where he/she is by checking the URL in the location bar on the User’s browser), use of any information provided by the User is governed by the privacy policy of the operator of the site/application which the User is visiting. That policy may differ from ONMO’s own. If the User can’t find the privacy policy of any of these sites via a link from the site’s homepage, the User may contact the site directly for more information. ONMO is not responsible for the privacy practices or the content of such websites/applications.
6. SECURITY PROCEDURES
All information gathered on the Platform is securely stored within an ONMO-controlled database. The database is stored on servers secured behind a firewall; access to such servers being password-protected and strictly limited on a need-to-know basis. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
ONMO implements appropriate technical and organisational measures designed to ensure a level of security appropriate to the risk, in accordance with the GDPR. In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, ONMO will notify the competent supervisory authority without undue delay and, where required, will notify affected Users without undue delay, in accordance with the GDPR.
7. CROSS BORDER TRANSFER OF PERSONAL DATA
By accessing and using the Platform and/or the Services, you understand and agree that your information may be used and processed in or transferred to countries other than India. Any such transfer will be carried out subject to the requirements under applicable law and to countries approved by the Government of India, ensuring that appropriate safeguards are in place to protect your Personal Data.
Where Personal Data of Users located in the European Economic Area is transferred to countries outside the EEA that have not been recognised by the European Commission as providing an adequate level of data protection (including India), such transfers will be carried out only where appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, or another valid transfer mechanism recognised under the GDPR. You may request further information about, or a copy of, the safeguards used for such transfers by contacting the Grievance Officer.
8. YOUR DUTIES
You agree that you shall, while using the Platform and/or the Services: (a) provide accurate and complete information; (b) not impersonate another person; and (c) not submit false or misleading information.
9. ADVERTISING
(a) When ONMO presents information to its online advertisers — to help them understand our audience and confirm the value of advertising on the Platform — it is in the form of aggregated statistics on traffic to various pages within our site.
(b) Where any Primary Account Holder registers a Kid Profile, ONMO will not use that child’s Personal Data to deliver targeted or behavioural advertising or profiling for marketing purposes, and any statistics shared with advertisers in respect of such Users will be limited to aggregated, non-identifying information.
(c) Several deceptive emails, websites, blogs etc. claiming to be from or associated with ONMO may be circulating on the Internet. These emails, websites, blogs etc. may include our logo, photos, links, content or other information. Some emails, websites, blogs etc. call the user to provide login name, password etc. or that the user has won a prize/gift or provide a method to commit illegal/unauthorized act or deed or request detailed personal information or a payment of some kind. The sources and contents of these emails, websites, blogs etc. and accompanying materials are in no way associated with ONMO. For your own protection, we strongly recommend not responding to emails or using such websites, blogs etc.
10. RETENTION OF DATA
Your Personal Data may be retained for as long as necessary for the purposes for which it was collected and may continue to be used until:
(a) if you are located in India, you withdraw your consent for ONMO’s processing of your Personal Data as set out aforesaid, or where the relevant purposes for the use of your information are no longer being served; You may withdraw your consent at any time, by raising a request through the 'support tool' available in the Platform or contacting the Grievance Officer (grievance.officer@onmo.com). Once consent is withdrawn, we will cease processing your Personal Data unless such processing is required under applicable law. Please note that upon withdrawal of consent, your account will be deleted, and you will no longer have access to the Platform and/or Services upon such deletion. You acknowledge and agree that we shall not be accountable for our inability to provide the Platform and/or Services resulting from such withdrawal of consent, except where otherwise required under applicable law or for legitimate purposes such as compliance, dispute resolution, or prevention of fraudulent activities;
(b) if you are located in the European Economic Area or Spain, and where processing is based on your consent, you withdraw such consent, which you may do at any time by contacting our Data Protection Officer at harish@onmobile.com. Withdrawal will not affect the lawfulness of processing carried out before withdrawal. Where consent is our sole basis for providing the Platform and/or Services to you, withdrawal may result in your account being deleted and access ceasing, and we will explain this to you at the point of withdrawal; where we continue to have another lawful basis to process certain data (e.g., to comply with a legal obligation, or for the performance of a contract), we will retain only what is necessary on that basis and inform you accordingly; and
(c) we are no longer required by applicable law or regulations to retain your Personal Data and the retention of your Personal Data is not required for the establishment, exercise or defense of any legal claim.
If you have any concerns or complaints regarding the processing of your Personal Data, you may contact the Grievance Officer at grievance.officer@onmo.com
11. Your Rights under the GDPR
If you are located in the European Economic Area or otherwise benefit from the protections of the GDPR, you have the following rights in relation to your Personal Data, subject to the conditions and exemptions set out in applicable law:
(a) the right to access your Personal Data;
(b) the right to rectification of inaccurate or incomplete Personal Data;
(c) the right to erasure of your Personal Data in certain circumstances;
(d) the right to restrict our processing of your Personal Data;
(e) the right to data portability;
(f) the right to object to processing carried out on the basis of our legitimate interests, including profiling and direct marketing;
(g) the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you; and
(h) the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before such withdrawal.
You may exercise these rights by contacting the Grievance Officer at grievance.officer@onmo.com. You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.
If you are based in Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD), www.aepd.es.
12. APPLICABLE LAW AND JURISDICTION
By visiting this Platform, you agree that the laws of the Republic of India without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in the T&Cs.
Where you are located in the European Economic Area or Spain, nothing in this Section shall limit or exclude any mandatory statutory protections or rights available to you as a data subject under the GDPR or applicable Spanish data protection law, including your right to lodge a complaint with the AEPD or a competent Spanish court, in each case to the extent the GDPR applies to the processing of your Personal Data.
13. UPDATES TO THE PRIVACY POLICY
We may periodically review from time to time and change our Privacy Policy to incorporate future changes in our practices, change in technology, or legal requirements, as may be considered appropriate. Any changes to our privacy policy will be posted on this page or communicated to you through appropriate channels.